Privacy Policy
Last updated: October 2026
1. Introduction
Astario Systems Ltd ("we", "us", "our") operates TMJCrew. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.
2. Information We Collect
Phone number: Required for account creation and message delivery.
Messages: We store your text conversations with Ben to provide context-aware responses and track your wins and goals.
Goals and preferences:Information you share during onboarding (what you're building, your industry, your preferred check-in time).
Ben's notes and profile:From your conversation, Ben keeps a running summary, facts worth remembering, what you've said you'll ship and by when, and a profile he infers: your industry and stage, what you talk about and are good at, what you might need or could offer, and how you text (length, tone, when you're around). He uses these to text you like someone who remembers. For Crew members, the profile also helps the person at TMJCrew who chooses introductions. It is never shown to other members.
Crew profile:If you join the Crew, the first name, city, what you need, what you can offer and who you'd like to meet that you tell Ben, so he can make introductions.
Delivery and safety data:Whether each text was delivered (from Twilio), and when you sign up on the website a salted hash of your IP address, to stop automated abuse. We don't keep the IP address itself.
Payment information: Processed and stored securely by Stripe. We do not store your credit card details directly.
3. How We Use Your Information
- To deliver personalised check-in messages
- To track your wins, goals, and luck actions
- To generate AI-powered context summaries for better conversations
- To deliver weekly news drops based on your industry
- To process payments for Crew membership
- To make Crew introductions and the weekly crew intel list
- To make a shareable card of Ben's read, when you ask
- To keep the Service reliable and prevent abuse
- To improve the Service
4. Third-Party Services
We use the following third-party services:
- Twilio: For SMS message delivery
- OpenAI: For AI-generated messages and embeddings
- Vercel AI Gateway (routing to Perplexity): For web searches about what you're building
- Stripe: For payment processing
- Supabase: For data storage and authentication
- Vercel: For website hosting
Each of these services has their own privacy policies. Your message content is processed by OpenAI to generate responses.
5. Data Retention
We retain your data, including your message history, for as long as your account is active, so Ben can remember what you've told him. You can request deletion of your data at any time by contacting us.
“Ben’s notes” on your dashboard are Ben’s editorialised observations about your habits. Choosing “delete Ben’s notes” hides them from your dashboard, but the underlying facts Ben has learned about you are retained so he can keep giving you context-aware support — the footer joke “he’ll remember anyway” is literally the policy. To erase those retained facts as well, request a full account deletion and we will remove everything.
5a. Crew Matching
Crew matching is part of Crew membership: joining switches it on, and you can turn it off in settings at any time. A person at TMJCrew chooses each introduction, sometimes with AI suggestions based on crew profiles and the profile Ben infers from your texts. While matching is on, we share data between members in two stages:
- Before you consent (preview): only anonymised, PII-free information — a compatibility score and a short summary of goals and accountability traits. No name, no phone number, no contact details are shared or shown to the model that writes the preview.
- After you both consent (introduction):once both members approve a match, we share each member's first name and phone number with the other so you can talk directly. This is disclosed in the preview message before you decide.
You can withdraw consent at any time by turning crew matching off in settings or texting STOP, which cancels pending introductions and freezes active matching. We retain match records (including declined and expired matches) so the same pairing isn't proposed again; these are deleted when you delete your account.
Crew intel:once a week, Crew members get a text listing members' asks and offers. It's written from crew profiles and anonymised: no names, company names, numbers or contact details. Yours is only included while matching is on.
Shareable reads: if you text READ, Ben writes a short read on you and texts you a link to it. Anyone with the link can see it, with your first name; it is never listed or indexed. Text UNSHARE to take it down.
6. Data Security
We use industry-standard security measures to protect your data, including encrypted connections (HTTPS/TLS), secure database access with Row Level Security, and secure API key management.
7. Your Rights
- Opt out: Text STOP at any time to stop receiving messages
- Data access: Request a copy of your data by contacting us
- Data deletion: Request deletion of your account and all associated data
- Data portability: Request your data in a machine-readable format
- Complain:If you're in the UK, you can complain to the Information Commissioner's Office (ico.org.uk)
Some of our providers process data outside the UK, under their own data protection terms.
8. Children's Privacy
TMJCrew is not intended for users under 18 years of age. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via SMS. Continued use of the Service after changes constitutes acceptance.
10. Contact
For privacy-related questions or requests, contact us at hello@tmjcrew.com.